Privacy Policy

Last Updated: April 2026

Piraso values your privacy. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, place an order, upload a photo, or contact us.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect the following information:

- Full name
- Contact number
- Email address
- Shipping address
- Order details
- Uploaded photo or image
- Custom message, name, date, or personalization details
- Payment confirmation details
- Website activity, such as pages visited, buttons clicked, and actions taken on our website

2. How We Use Your Information

We use your information for the following purposes:

- To process and fulfill your order
- To create your personalized laser-engraved wooden frame
- To contact you regarding your order
- To arrange shipping and delivery
- To provide customer support
- To send order updates or important notices
- To improve our website, products, and services
- To prevent fraud, abuse, or unauthorized transactions
- To comply with payment, business, or legal requirements

3. Uploaded Photos and Personalization Details

Customers may upload photos, names, messages, dates, or other details needed to create personalized products.

These submitted details will only be used to design, process, and complete the customer’s order. Piraso will not sell or misuse customer-submitted photos or personalization details.

4. Payment Information

Payments made through our website may be processed by third-party payment providers or payment gateways.

Piraso does not directly store full credit card, debit card, or sensitive payment information. Payment details are handled securely by our payment provider or payment gateway.

5. Shipping and Delivery Information

We may share necessary customer information with our courier or delivery partners for shipping and delivery purposes.

This may include your name, contact number, shipping address, and order details needed to complete the delivery.

6. Website Tracking and Cookies

Our website may use cookies, analytics tools, advertising tools, and tracking technologies to help us understand customer behavior, improve website performance, and measure advertising results.

These tools may collect information such as pages visited, buttons clicked, device type, browser type, and general website activity.

You may disable cookies through your browser settings, but some parts of the website may not function properly.

7. Marketing and Social Media

Piraso may use finished products, customer order samples, or customer-submitted photos for portfolio, social media, or marketing purposes only when permission is given by the customer or when consent is provided through the order form.

Customers may request not to have their order posted publicly.

8. Sharing of Information

Piraso does not sell or rent customer personal information.

We may share customer information only when necessary with:

- Payment providers
- Courier or delivery partners
- Website hosting and service providers
- Customer support tools
- Marketing and analytics tools
- Legal or regulatory authorities when required

9. Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no online system is completely secure. Customers are responsible for providing accurate information and keeping their own account or contact details secure.

10. Data Retention

We may keep customer information for as long as necessary to complete orders, provide customer support, maintain business records, comply with legal requirements, and resolve disputes.

Uploaded photos and order details may be retained for order reference, customer support, or remake purposes unless the customer requests deletion, subject to business or legal limitations.

11. Customer Rights

Customers may contact us to request access, correction, update, or deletion of their personal information, subject to verification and applicable business or legal requirements.

12. Third-Party Links

Our website may contain links to third-party websites, social media pages, payment providers, or courier tracking pages.

Piraso is not responsible for the privacy practices, content, or security of third-party websites.

13. Contact Information

For privacy-related questions, concerns, or requests, you may contact us through:

Business Name: Piraso
Business Address: Obo, Dalaguete, Cebu
Contact Number: 09267314418
Business Email: support@piraso.shop

14. Policy Updates

Piraso reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.

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